Frequently Asked Questions
What types of wood flooring do you offer?
We’re excited to offer a stunning selection of Hardwood (Engineered and Solid), Vinyl SPC, and Laminate floors to meet all your design needs!
Can I place a custom order for flooring?
Absolutely! While we provide fantastic standard options online, if you're in the Los Angeles area, you can visit one of our locations for a custom order experience. Contact us for more details!
What is the average delivery time for orders?
Get ready to enjoy your new floors! Our average delivery time is between 3 to 5 weeks, depending on your order size and location.
Do you offer installation services?
We supply top-notch materials for your projects. Although we don’t offer installation services, we’re confident you’ll love our products!
What is your return policy?
Please check out the page about our return policy
Can I order samples of your flooring products?
Yes, you can! Choose from our fabulous flooring samples and order them for free—just cover the shipping!
What should I do if I receive damaged goods or an incorrect order?
No worries! We’ve got you covered with a refund or we’ll request the return of the material to make things right.
Please contact us and we'll take care of the rest!
What are your shipping costs and policies?
Shipping starts at just $250 and may vary based on your order size. We ensure your products reach you safely!
Do you have physical stores that I can visit?
Yes, we do! Visit any of our three California locations to see our fabulous floors in person.
Do your products have any sustainability certifications?
Yes! We’re proud of our sustainability credentials. Visit our Sustainability page for all the details.