Frequently Asked Questions

•  What types of wood flooring do you offer?

  
  We’re excited to offer a stunning selection of Hardwood (Engineered and Solid), Vinyl SPC, and Laminate floors to meet all your design needs!
  
  

•  Can I place a custom order for flooring?

  
  Absolutely! While we provide fantastic standard options online, if you're in the Los Angeles area, you can visit one of our stores for a custom order experience. Contact us for more details!
  
  

•  What is the average delivery time for orders?

  
  Get ready to enjoy your new floors! Our average delivery time is between 3 to 5 weeks, depending on your order size and location.
  
  

•  Do you offer installation services?

  
  We supply top-notch materials for your projects. Although we don’t offer installation services, we’re confident you’ll love our products!
  
  

•  What is your return policy?

  
  We’re committed to your satisfaction! Please note that all purchases are final to ensure the best quality and service.
  
  

•  Can I order samples of your flooring products?

  
  Yes, you can! Choose from our fabulous flooring samples and order them for free—just cover the shipping!
  
  

•  Do your products come with any warranties?

  
  We’re working hard to finalize our warranty details. Stay tuned for more information!
  
  

•  What payment methods do you accept?

  
  We make it easy for you! We accept Credit Card Payments, Apple Pay, and more!
  
  

•  Do you offer financing options?

  
  Currently, we don’t offer financing options, but our competitive pricing makes it easy to bring your dream floors home!
  
  

•  What should I do if I receive damaged goods or an incorrect order?

  
  No worries! We’ve got you covered with a refund or we’ll request the return of the material to make things right.
  
  

•  What are your shipping costs and policies?

  
  Shipping starts at just $250 and may vary based on your order size. We ensure your products reach you safely!
  
  

•  Do you have physical stores that I can visit?

  
  Yes, we do! Visit any of our three California locations to see our fabulous floors in person.
  
  

•  How should I maintain and care for my wood floors?

  
  We’ll provide detailed maintenance and care tips soon. Check back for expert advice to keep your floors looking fantastic!
  
  

•  Do your products have any sustainability certifications?

  
  Yes! We’re proud of our sustainability credentials. Visit our Sustainability page for all the details.
  
  

•  Do you offer bulk or trade discounts?

  
  While we don’t offer bulk or trade discounts, our products are priced to provide excellent value!
  
  

•  How can I contact you for further questions or assistance?

  
  We’re here to help! Reach out to us at:

Portofino Flooring
17010 S Vermont Ave
Gardena, CA 90247
United States
Phone: 323-936-2444
Email: inquiries@portofinoflooring.com

We can’t wait to assist you with your flooring needs!